This Privacy Policy explains how Order Matic Technologies Private Limited ("Ordermatic," "we," "us," or "our") collects, uses, and discloses information about you when you access or use our websites, applications, and other online products and services (collectively, the "Service"), or when you otherwise interact with us. This policy is incorporated by reference into our Terms of Service.
By using our Service, you agree to the handling of your information as described in this Privacy Policy.
1. INFORMATION WE COLLECT
We collect information you provide directly to us, as well as information that is automatically collected when you use our Service.
- Personal Information: We collect information that personally identifies you, such as your name, phone number, and email address, when you create an account or place an order.
- Transaction Information: When you place an order, we collect details related to that transaction, including the items ordered, the order total, and the date and time of the order. Payment card details are collected and processed by our third-party payment processors.
- Technical Information: We may automatically collect certain information when you use our Service, such as your IP address, device type, and operating system.
2. HOW WE USE YOUR INFORMATION
We use the information we collect to provide, maintain, and improve our Service. This includes:
- Facilitating and processing your orders and payments.
- Transmitting your order and personal information to the relevant Food Business Operator (FBO) for fulfillment.
- Creating and managing your account and sending you transaction-related communications.
- Responding to your comments, questions, and requests for customer support.
3. HOW WE SHARE YOUR INFORMATION
We share your information in the following ways, which are essential to providing our Service:
- With Food Business Operators (FBOs): To facilitate your order, we must share your personal information (such as your name, phone number, and order details) with the FBO from whom you are ordering. The FBO's handling of your data is governed by their own privacy practices.
- With Third-Party Payment Processors: We share transaction information with our payment processors to securely handle your payments.
- With Third-Party Delivery Services: We may share your information with third-party delivery services when necessary for the completion of your order.
- For Legal Reasons: We may disclose your information if required by applicable law, regulation, or legal process.
We do not sell your personal information to third parties.
4. DATA SECURITY
We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We use encryption and strict access controls to safeguard your data and limit access to authorized personnel only.
5. YOUR RIGHTS AND CHOICES
You may have certain rights regarding your personal information, subject to local law. These may include the right to:
- Access and review the personal information we hold about you.
- Request corrections to your data.
- Request deletion of your account and personal data, subject to any legal or business constraints (such as retaining transaction records for financial auditing).
To make a request, please contact us using the details below.
6. CHILDREN’S PRIVACY
Our Service is not intended for or directed at individuals under the age of 18, in line with our Terms of Service. We do not knowingly collect personal information from children under 18.
7. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. If we make changes, we will revise the "Last Updated" date at the top of this page and may provide additional notice if required by law.
8. CONTACT US
If you have any questions about this Privacy Policy, please contact us at:
contact [at] ordermatic [dot] in